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After a horrible, horiible experience with Move On Moving Solutions (or Las Vegas Valley Movers - they go by both names) - who repeatedly lied about delivery dates, failed to deliver several pieces of furniture and boxes, and broke other pieces of furniture, refused at the time of delivery to offload goods until I paid them another $500, I contacted what I had been told was their insurance company "Csipros." I filed copious documents, including pictures of lost and damaged furniture, etc. Csipros refused to pay for the lost boxes because I could not substantiate that the particular boxes with particular contents were not delivered.

(They advised I was required to count each box at the time of delivery and compare it with the manifest (which was prepared by the company) and document the lost contents on the bill of lading. I had been so upset about the lost furniture, I didn't think to count every box. I learned some were missing as they were unpacked. Csipros denied the claim for boxed goods.

They approved the claim for the lost and damaged furniture and then, instead of paying the claim, advised me that they had sent the claim to the horrible moving company for payment. Csipros said it is up to me to collect from the moving company, Csipros simply adjudicates the claim on the moving company's behalf. Given the past performance of Move On Moving, I have zero expectation of receiving payment. Csipros is a scam.

It is not an insurance company, it is a third party working for the moving company. You will be left holding the bag and will be responsible for trying to collect on your claim.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Deliver product or service ordered.

CSI Pros Cons: Fake insurance.

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